Effective date: 16/03/2026
Last updated: 16/03/2026
Premier Jet Support (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Notice explains how we collect, use, store and protect personal data when you visit our website, contact us, request information from us, or otherwise interact with us.
For the purposes of UK data protection law, Premier Jet Support is the controller of your personal data unless stated otherwise. Under ICO guidance, controllers are the main decision-makers about why and how personal data is used.
1. Who we are
Premier Jet Support
Hangar 11,
Aviation Park,
Flint Road,
Chester,
CH4 0GZ
Email: info@premierjetsupport.com
Telephone: +44 (0)7300 797560
If you have any questions about this Privacy Notice or how we use your personal data, please contact us using the details above.
2. The personal data we collect
We may collect and process the following personal data:
Information you provide to us
- Your name
- Email address
- Telephone number
- Company name
- Job title
- Details contained in any message, enquiry or form you submit
- Any other information you choose to provide to us
Information collected automatically
When you use our website, we may automatically collect certain technical and usage information, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Website usage data collected through cookies and similar technologies
3. How we use your personal data
We may use your personal data to:
- respond to your enquiries;
- provide information about our services;
- communicate with you about your request or our business relationship;
- operate, maintain and improve our website;
- monitor website performance, security and usage;
- keep records of communications and business dealings;
- comply with legal and regulatory obligations; and
- establish, exercise or defend legal claims where necessary.
4. Our lawful bases for processing
Under UK GDPR, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following:
Legitimate interests
We may process your personal data where it is necessary for our legitimate interests, including:
- responding to business enquiries;
- operating and improving our website and services;
- maintaining the security of our systems; and
- administering our business effectively.
Contract
Where you ask us to provide services, take steps at your request before entering into a contract, or perform a contract with you, we may process your personal data because it is necessary for that purpose.
Legal obligation
We may process personal data where necessary to comply with legal or regulatory obligations.
Consent
Where required, we will rely on your consent, for example in relation to certain cookies or similar technologies, or where you have expressly agreed to receive specific communications.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to distinguish you from other users, help the website function properly, analyse traffic and improve user experience.
The ICO states that website users must be told when cookies are used and what they do, and that consent is generally required for cookies that are not strictly necessary. PECR sits alongside the UK GDPR and applies specifically to cookies and similar technologies.
You can manage cookies through your browser settings and, where applicable, through our cookie banner or preference tool.
For more detailed information, you may wish to include a separate Cookie Policy on your website.
6. How we share your personal data
We do not sell your personal data.
We may share your personal data with:
- trusted service providers who support our website, IT systems, hosting, analytics or business operations;
- professional advisers, such as legal, accounting or insurance advisers;
- regulators, authorities, courts or law enforcement bodies where required by law or to protect our rights; and
- a prospective buyer, seller or other party in connection with a merger, acquisition, restructuring or sale of assets.
Where third parties process personal data on our behalf, we take steps to ensure appropriate safeguards are in place.
7. International transfers
We may store or process your personal data outside the UK in some circumstances, for example where one of our service providers uses servers located overseas.
Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.
8. Data retention
We will keep your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory or reporting requirements.
Retention periods will vary depending on the nature of the data and the reason we collected it
9. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
However, no transmission of data over the internet or storage system can be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing carried out on the basis of legitimate interests;
- request transfer of your personal data in certain circumstances;
- withdraw consent where we rely on consent; and
- complain to the Information Commissioner’s Office (“ICO”).
You can find more information about privacy information requirements and individual rights in the ICO’s UK GDPR guidance.
To exercise any of your rights, please contact us using the details above.
11. Complaints
If you are unhappy with how we use your personal data, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
12. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read their privacy notices before submitting personal data to them.
13. Children
Our website is not intended for children, and we do not knowingly collect personal data from children.
14. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page together with an updated “Last updated” date.
Contact us
Premier Jet Support
Hangar 11,
Aviation Park,
Flint Road,
Chester,
CH4 0GZ
Email: info@premierjetsupport.com
Telephone: +44 (0)7300 797560